5+Inbound channels
out of the box
SLAConfigurable targets
& breach alerting
99.99%Cloud SaaS uptime
SLA guaranteed
0Ticket data leaves
your infra on-prem
Pricing
Two plans. No agent limits on either.
On-premises gives you full infrastructure control at a flat monthly rate. Cloud SaaS scales with your team — pay only for what you use.
On-Premises
€349
per month, flat rate · unlimited agents
Updates & new features included
Self-hosted on your infrastructure
Authentication
Local Active DirectoryBasic user auth (no IDP)
Everything included
Omnichannel inbox (email, chat, phone, web form, API)
SLA management with breach alerting
Rule-based automation & smart routing
Internal & customer-facing knowledge base
Custom ticket fields & intake forms
Multi-brand & multi-tenant queues
REST API + webhook support
Reporting & analytics
GDPR compliant
Updates included
Contact us to get startedRecommended
Cloud SaaS
€14.99
per month, instance fee
+ €1.99per agent / month
Automatic updates & managed backups
99.99% uptime SLA guaranteed
Authentication
Microsoft Entra IDSAML 2.0 / OIDCBasic user auth (no IDP)
Everything included
Omnichannel inbox (email, chat, phone, web form, API)
SLA management with breach alerting
Rule-based automation & smart routing
Internal & customer-facing knowledge base
Custom ticket fields & intake forms
Multi-brand & multi-tenant queues
REST API + webhook support
Reporting & analytics
GDPR compliant
Updates included
Get started →Capabilities
Everything your support team needs
Omnichannel, automation, SLA management, a knowledge base, and full data sovereignty — all on both plans, cloud and on-prem alike.
Inbound
Omnichannel Inbox
Email, live chat, phone, web form, and REST API — every channel lands in one unified ticket queue. No more silos, no more copy-pasting between tools.
EmailLive ChatPhoneWeb FormREST API
Deployment
Cloud SaaS or Self-Hosted
Identical feature set either way. Cloud ready in minutes. Self-hosted with Docker or bare-metal. Migration from Zendesk & Zammad included.
Operations
SLA Management
Configurable response and resolution targets per priority tier. Automatic breach alerts and historical SLA performance reporting.
Workflow
Automation & Smart Routing
Rule-based automation for ticket routing, escalation, SLA transitions, and notifications. Set triggers on any field, tag, time condition, or channel source — no code required. Thousands of companies use automation to cut first-response time by half.
1Ticket arrives via email
2Rule matches priority: Critical
3Auto-assigned to on-call team
4SLA clock starts, manager notified
Compliance
GDPR & Data Sovereignty
Self-hosted ensures no ticket data leaves your infrastructure. Full data ownership. No surprise vendor access. GDPR compliant out of the box.
Self-Service
Knowledge Base
Internal wiki and customer-facing article library. Intelligent article suggestions surface when a new ticket is created — deflect tickets before they open.
Integration
API-First Architecture
Full REST API with webhook support. Integrate with ITSM, monitoring, and alerting stacks from day one.
POST/api/v1/tickets
Scale
Multi-Brand & Multi-Tenant
Run multiple independent support queues with separate branding, SLAs, and agent pools for different products, customers, or departments — all from one instance.
Separate brandingIndependent SLA targetsPer-brand agent poolsSingle instance
Customisation
Custom Fields & Forms
Add custom ticket fields, build customer intake forms, and set dynamic routing logic based on any field value.
Getting started
Live in three steps
01
Deploy in minutes
Cloud SaaS is live in minutes. Self-hosted on your own infrastructure with Docker or bare-metal — migration support from Zendesk, Zammad, or Freshdesk included.
02
Connect your channels
Plug in email inboxes, live chat, phone lines, a web form, and your REST API. All channels converge into one unified ticket queue from day one.
03
Set rules, SLAs & go live
Define routing rules, SLA targets, and escalation policies. Add your identity provider (Entra ID, AD, or basic auth) and invite your agents. Done.
Helpdesk that lives on your terms
Cloud setup in minutes. Self-hosted with full migration support — we help you move from Zendesk, Zammad, or Freshdesk without downtime.